Our Story

The National Contact Centre (NCC) is a business unit within the Royal Science and Technology Park, based in Phocweni, Matsapha. In line with pursuing His Majesty King Mswati III’s Vision 2022, the NCC seeks to address challenges within the rapidly changing business environment. Without exception, businesses are looking for a way to minimise costs whilst maximising profits, hence, many international companies are adopting business process outsourcing. The NCC has therefore been established to positively impact local and international markets in three distinct areas: acquisition, retention and business growth.

Royal Science & Technology Park

The Royal Science and Technology Park (RSTP) is the brainchild of His Majesty King Mswati III, and it is a parastatal under the Ministry of Information, Communication and Technology. The mission of the RSTP is to be a hub for stimulating science and innovative technologies for commercialisation in Swaziland.


To deliver superior service in Business process Outsourcing solutions (BPO) nationally and internationally


To positively impact our communities, nationally, and abroad through provision of cost effective business process outsourcing solutions whilst delivering superiority in service experience using cutting edge technologies and a highly skilled workforce

Corporate values

Innovation: Application of better business solutions

Collaboration: Team work

Customer Centric: We deliver to our customer promise.

Integrity: Honesty, walking the talk.

Leadership: We inspire others to dream more, do more and become more